MSP Service Desk Consultant

Job description

We are seeking a Level 3 MSP Consultant to work as a network administrator / engineer and Systems Administrator. The ideal IT Network Consultant will work with our SLA clients to consultant on Cloud Solutions and provide them with Network / Systems consulting and support. This position involves working on projects and migrations. The ideal MSP Consultant will have experience carrying out IT projects (Windows, VMware, Cisco, PaloAlto, O365) to the small to mid-sized market. 

About you

You are a strong IT consultant with solid troubleshooting skills. You are as comfortable working with a technical team as you are with client business users, and you know how to build bridges between the two. With your excellent communications skills, you are adept at assessing clients needs, finding technology solutions and helping non-technical audiences understand the working benefits of these solutions. 

Job requirements

Desired Skills:

IT Network Engineer skills, strong Windows support and troubleshooting of network infrastructure

  • Experience engineer and supporting networking components with virtualization/cloud technologies
  • Experience in network security and firewalls (Cisco, Azure and PaloAto is a plus)
  • Network troubleshooting and solutions for small to medium-sized company systems
  • Migration experience including Microsoft Server
  • 3+ years of experience in a related field or IT company
  • Experience working for an MSP or servicing multiple external clients
  • Ability to communicate complex ideas in a simple manner